Counseling Services > FAQ

Frequently Asked Questions

General Counseling

Q. How do I make an appointment to see a counselor?

Call 293-3518 between 8:00 and 4:30 or come into MCK 181 to sign up.

Q. Is there a fee for counseling?

Counseling is free to full-time BYU-H students and their dependents.

Q. Are things I discuss with counselors kept confidential?

Personal things you discuss with counselors are not discussed with anyone else, except in the following situations. Your counselor may occasionally consult with another Counseling Center counselor or with a Physician who referred you for therapy. As a general rule, you counselor will release no information concerning you or you treatment to anyone outside Counseling Services unless you grant permission, the information is sought through an appropriate court order, or the release of the information is required by law. For example, your counselor may give information to appropriate people in the following circumstances:

1. If you threaten to physically harm yourself or someone else,
2. If you indicate that a person under 18 is being physically or sexually abused, or
3. If your records are subpoenaed as part of a legal proceeding.

Q. What is counseling and how can it help me?

Counseling is a process of talking about concerns, worries, problems, situations, or life directions with a person trained in mental health practices. The counselor facilitates the person’s self discovery and problem solving. Counseling involves talking, thinking, feeling emotions and changing behaviors.

Academic Standing

Q. What is Academic Grade Warning?

Grade warning occurs when any semester/term grade point average or cumulative grade point average falls below 2.00 for the first time.

Q. What is Academic Grade Probation?

Grade probation occurs when any semester/term grade point average or cumulative grade point average falls below 2.00 for the second time. If you have ever been on warning or probation, and then had a subsequent semester in which your GPA is above 2.00, you are back to normal status. After that, if your semester/term GPA or cumulative GPA falls below a 2.00, you will go directly to probation again, skipping the warning step.

Q. What is Suspension?

Grade suspension occurs when a student is on grade probation and the next semester/term their grade point average or cumulative grade point average falls below 2.00. When a person is suspended from the university, they are not allowed to continue enrollment.

Q. What can I do to get off probation?

You have to get your semester/term and cumulative grade point average above 2.00 for the next term in order to get off probation. In some cases it is required that you meet with an academic counselor during the semester to help you learn ways to improve your academic performance.

Q. How can I get my registration unblocked, if it is blocked by Counseling Services?

You must meet with a counselor and evaluate what the problem is. Then you work with the counselor to develop a plan and show a commitment to following your plan.

Q. If I am having problems studying or concentrating what can I do?

You can contact a counselor in Counseling services to learn new study strategies, or you can take STDEV 101 to teach you to be a better student.

Q. How can I get a tutor for a class?

Call counseling services and sign up for a tutor from the volunteer tutor network, check with a class mate in the class that you are having problems, or talk to the instructor to see if he/she knows an excellent student who may be interested in tutoring. You can also check with the Reading and Writing center, or Math lab.

Q. How do I volunteer to be a tutor for a class?

Please contact counseling services 293-2518 to get on the list of volunteer tutors.

Services for Students With Disabilities

Q. If I know that I have a learning, visual, mobility, or hearing disability and need accommodations to help with my classes who do I contact?

Leilani Auna, 293-3999, coordinates Services for Students with disabilities.

Q. If I think that I may have a learning disability, what can I do?

Contact Eileen Booth 293-3737 to be evaluated for a possible learning disability.

Q. Do we have books on tape available at BYU-H?

We order needed books on tape through the library for the blind. In order to get books at the beginning of the semester, please find out what books you will need for the next semester and order them through Paul Buckingham six weeks in advance.

Q. Is there a fee for using books on tape?

The university pays the fees to obtain the books on tape that are needed for your classes.

Open Major and Career Counseling

Q. Can I take a test that will tell me what I should major in?

We have tests available that can give input to your decision making. Many options could be very good for you. But testing information can open up new options that you may not have considered before.

Q. How can I get help choosing a major?

You can come in to counseling services and visit with a career counselor or call 293-3518. Also, you can take STDEV 102, a one credit course, designed to help you learn how to explore majors and careers and how to make thoughtful choices.

Q. How long can I be an undeclared major?

You must declare a major before you have completed 45 credit hours.

TVA

Q. What programs are available for students at TVA?

Communications skills workshops are taught, parenting skills, Children and me time, mother mentoring, Marriage and Family Resource Center and children activities are offered at TVA as an outreach from Counseling Services.

ProActive Learning Assistance

Q. How can I get a speaker on mental health or personal development topics to come to my ward Relief Society or Priesthood meeting?

Simply e-mail Eileen Booth with the details. She will coordinate with the other counselors in the center. You can look at the list of speaker topics to help generate ideas.