~~ Office Hours: 8:00AM - 6:00PM Monday - Saturday ~~
~~ CLOSED Sundays, University Holidays, and for University Special Events ~~
~~ Phone: 675-3574 ~~ Email: Catering@byuh.edu ~~

RESERVATIONS FOR CATERING SERVICES
To request catered service, please call/email the Catering office during business hours at least five (5) days in advance of your catered event. While every effort will be made to accommodate your request, BYUH Catering cannot guarantee service when a request is made less than five (5) days before an event. Orders recorded on voice mail or sent by email are not confirmed until the Catering Office replies to the request. BYUH Catering serves ONLY food and/or beverage from BYUH Catering; food/beverage items from outside sources are not allowed.

Important Information REQUIRED When Making Reservations:
1. the time of the event (arrival time, dinner service time, end time, etc.)
2. the expected meal count for the event
3. the program for the event, if any (speakers, entertainment, media presentation, etc.)
4. special dietary needs, if any

PAYMENT
Campus billing with proper authorization and department account number is accepted. Cash or charge (VISA/MasterCard) payments are accepted at the Catering Office 8am-6pm Mondays-Fridays and 8am-1pm Saturdays.

TAXES
A 4.5% Hawaii State sales tax is applicable for all orders, excluding authorized campus department purchases.

CANCELLATIONS
Cancellations are accepted up to three (3) days prior to your event. After this time period, cancellations may be subject to a service charge including, but not limited to costs incurred by to prepare for the catered event (such as ordering of food items, equipment, linen, etc.)

AT YOUR CATERED EVENT

Event Time
Please be considerate in beginning and ending your event promptly at the scheduled times arranged with the Catering Office. Should events fail to comply with these scheduled times, the Catering Office may incur overtime wages which may be passed on to your final billing.

Guaranteed Meal Count for Your Catered Event
The guaranteed meal count is required two (2) days before your event. This count is not subject to reduction. The final billing will be based on this final count or the actual number of guests at the event, whichever is greater. If a guaranteed meal count is not given, the Catering Office will consider count at the time of booking to be the final count and charges will be made accordingly. The Catering Office is not responsible to provide a meal for all guests attending your event when a final meal count has not been received. All food/beverage items and table/chair arrangements are prepared for the guaranteed count. Last minute changes immediately prior to the event start time or meal service are difficult to manage, so please update the Catering Office on any and all changes. Request for changes are subject to the Catering Manager’s approval. The Catering Office reserves the right to assess an additional service charge to your order for changes that occur after the final meal count is received and on the day of the catered event.

Meal Substitutions
Substitutions are allowed for special dietary restrictions. Such meal requests must be made two (2) days prior to the event. BYUH Catering cannot guarantee special meal requests that are made on the day of a catered event or prior to the serving time at the event.

Leftover Food
Due to State Health Department guidelines and regulations, BYUH Catering will not allow food and beverage left over from an event to be removed from the location of service, whether for a sit-down, served or a buffet meal.

Linen
Tablecloth and napkin colors are left to the discretion of the Catering Office and is free of charge. Should your event require a specific napkin color or more linen than your final meal count, an additional charge will be applicable.

Staffing Standards
Please inform the Catering Office if you are planning a program (speaking or entertainment) to be held before, during or after the meal so that the meal service can be prepared accordingly. If your event will extend beyond two (2) hours, arrangements must be made in advance. Buffet service is available for 1 ½ hours only. To extend this meal service, the Executive Chef’s approval is required, arrangements must be made in advance and an additional service charge may be applicable.

Decorations
Decorations or table centerpieces are not included.

“We Deliver” Service for On Campus
With advance notice, delivery service is available to any campus location for a service charge of $5.00 per delivery. A specific time is arranged for items to be delivered and a convenient time is scheduled for removal of equipment. Paper products and disposable utensils appropriate for the menu selected are included with “We Deliver” service. You must provide the serving tables, if any, and the Catering Office will provide linen tablecloths or placemats, if necessary. You are responsible for the safekeeping of all Catering equipment dropped off at the site. Any equipment lost or damaged will be charged for at replacement value. Catering carts cannot be left with delivery orders.