-Smile and greet customers within ten seconds of their entering your area.

    -If you can't immediately serve them, tell them you will be with them soon.

    Anticipate their need and have
    resources ready and user-friendly.

    -Think like your customers: have the most needed items handy and user-friendly.

    -Know ready answers to their Frequently Asked Questions(FAQ). Be responsive!

    Meet and exceed their
    expectation.. go the extra mile!

    -Go the extra mile. If you can't serve their needs, connect them with whoever can.

    -Delight them by going beyond what they would expect you to do.

    Be friendly! Smile and use
    their name.

    -Be warm and friendly! Smile, make eye contact and have positive body language.
    -Try to use their name at least twice.

    -Be "uniquely nice" to each customer!

    -"Yes, we can help you!"(Find a way to say"yes.") Be creative!
    -Ask them what would make them happy.

    -Give them options and things you can say "yes" to and let them choose.

    -Always say "thank you" and invite them to return. Reinforce their positive
     perception!